Reflections on neonatal intensive care unit.

: This article reflects on twelve years spent on a regional neonatal intensive care unit (NICU). The trials and tribulations experienced by parents and staff alike are described together with some of the initiatives developed to mitigate the effects of these. High standards of medical and nursing care, environmental conditions, good communications and a multi-disciplinary approach are all identified as crucial in giving holistic care to the neonate. Finally, the involvement of the professional team is recognised as transient but key in developing in the parents both competence and confidence in their roles for the future.